FAQs & Help

Q: What payment methods do you accept?

A: We accept all major credit cards, including Visa, Mastercard and American Express. We also accept PayPal.

Q: Do you offer free shipping?

A: Yes, we offer free standard shipping on all orders over ₹999/- within India. For orders below ₹999/-, shipping costs will vary depending on the weight and destination of the package.

Q: How long does it take to process my order?

A: Orders are typically processed within 1-2 business days after they are placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You should generally receive the delivery within 3-5 days.

Q: Can I return a product if I am not satisfied?

A: Yes, we offer a hassle-free return and refund policy. You may return any product for a refund within 7 days of purchase. The product must be in its original condition and packaging with all tags in place. Shipping charges are non-refundable.

Q: How do I track my order?

A: Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also log into your account on our website to view your order status and tracking information.

Q: Do you offer international shipping?

A: At this time, we only ship within India. We do not offer international shipping.

Q: How can I contact customer service?

A: You can email us at 'hello@ihansini.com' or use the contact form on our website. We strive to respond to all inquiries within 24 hours during business days.